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Returns & Refunds Policy

Returns & Refunds

I've changed my mind. Can l return an item from my order?

You are welcome to return any of our items within 7 days of receipt, if you have changed your mind. Products must be unused and within the original product packaging and in the same condition that you received them.

Several types of goods are exempt from being returned such as food items and any items which were bought on sale.

Please email us using our contact us form, and let us know the order number, product you are returning, and a brief description of why, then package your products securely and send them to us by registered Australia Post or courier, including a copy of your invoice and an explanatory note - postage costs for returning your item will not be covered by Miss Dot.  We cannot be held responsible for items which are lost or missing by Australia Post, so please ensure your package is registered. 

Once your return has been received, we will arrange for a store credit for the cost of the item(s) returned by you. 

My order has arrived and an item has been damaged? What do l do? 

Whilst we take extreme care when packing our products before they are shipped to you, if you receive a faulty or damaged item please contact us within 7 days of receiving the product(s) for information on how to return them to us for either a replacement or refund.

We are unable to refund items that have small variations in colour and pattern.

I’ve received an email saying that an item cannot be fulfilled within my order. What does this mean?

Whilst we make every attempt to ensure that our website accurately reflects the stock quantity available for purchase, from time to time mistakes do happen (we’re only human) which will result in a product you have ordered not being able to be fulfilled.

Should this occur with your order, you will receive an email from us outlining which products were not available and a refund will be processed back to either your PayPal or credit card account.

What happens to 'return to sender' parcels?

Please take care to enter the correct 'shipping address' when you place your order. If a parcel comes back to us marked 'return to sender or unclaimed’ a $8.95 re-shipping fee applies to resend your package.

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